Sep 15, 2021
Boardwalk Staff Participates in Proud Hospitality Training Program
On September 2nd some of Boardwalk Boutique Hotel's key staff members participated in an online training provided by Booking.com.
The program called Proud Hospitality focuses primarily on communication with -and addressing concerns of- visitors and guests in the LGBTQ+ community.
This online training program launched in August 2021 and Boardwalk was one of the very first hotels in Aruba to take the training on September 2. "Main reason for us to enroll our team in this training and take full advantage of training tools like this, is making sure we clearly send out a signal that we warmly welcome guests from all walks of life and age groups, cultural backgrounds and sexual orientation. Honeymooners, families, millennials, baby boomers, and gay couples are all treated with equal importance and respect. We have always done so, yet by partaking in a training such as Proud Hospitality we can even learn more about the ways to improve the communication with our LGBTQ+ guests and better understand their needs and concerns" explains hotel manager Stephanie Rooijakkers.
The online training has a length of 90 minutes and is free of charge to Booking.com partners. The program addresses topics as varieties in the genders spectrum and the LGBTQ+ community, inclusiveness, misgendering, and making assumptions. Staff members are provided with examples of do’s and don’ts and a practical toolkit.
Based on the positive feedback of staff and management in Reservations, Marketing, and Guest Relations that took part in the training on September 2nd, all of Boardwalk’s staff will now be enrolled in the training. A Travel Proud Certificate is provided to Boardwalk and all staff that finish the training.
